- clex
- June 27, 2024
Are you a student at Western Governors University (WGU) and you are taking the Information Technology Management C954 course? If so, you might be wondering how to prepare for the objective assessment (WGU C954 OA) and pass the course successfully. Don’t worry, you are not alone. Many students have faced the same challenge and have shared their tips and insights on how to ace the course and the exam. Read more about WGU C954 – How to Pass Information Technology Management
In this article, I will summarize some of the best advice from other students who have completed the course and passed the OA. I will also explain some of the key concepts and topics that you need to master for the exam. By the end of this article, you will have a clear idea of what to expect from the course and the OA, and how to study effectively and efficiently for them.
What is the Information Technology Management C954 WGU Course?
The Information Technology Management C954 course is a core course in the Bachelor of Science in Information Technology program at WGU. It covers the principles and practices of managing information technology (IT) in organizations, including IT strategy, IT governance, IT service management, IT project management, IT security, and IT ethics. The course also introduces various IT frameworks and standards, such as the software development life cycle (SDLC), the information technology infrastructure library (ITIL), enterprise resource planning (ERP), and customer relationship management (CRM).
The course consists of seven chapters, each with its own learning objectives, knowledge checks, quizzes, and exercises. The chapters are:
- Chapter 1: Introduction to Information Technology Management
- Chapter 2: Information Systems Terminology
- Chapter 3: Systems and Applications
- Chapter 4: Development Methodologies and Product Delivery
- Chapter 5: Information Security
- Chapter 6: Ethical Behaviors and Regulatory Compliance
- Chapter 7: Leading IT
The course also includes a pre-assessment (WGU C954 PA) and an objective assessment (WGU C954 OA). The PA is a practice test that you can take before the OA to assess your readiness and identify your strengths and weaknesses. The OA is a proctored exam that you need to pass to complete the course. The OA consists of 70 multiple-choice questions that you need to answer within 180 minutes.
What are the Key Concepts and Topics for the Information Technology Management WGU C954 Course?
The Information Technology Management C954 course covers a lot of concepts and topics that are essential for managing IT in organizations. However, some of the concepts and topics are more important and relevant than others for the OA. Here are some of the key concepts and topics that you need to master for the OA, based on the feedback and tips from other students who passed the course:
SDLC (software development life cycle)
SDLC is a process that guides the development of software applications from inception to deployment. SDLC consists of several phases, such as planning, analysis, design, development, testing, implementation, and maintenance.
- You need to know the purpose, activities, deliverables, and tools of each phase, as well as the advantages and disadvantages of different SDLC models, such as waterfall, agile, spiral, and prototyping.
ITIL (information technology infrastructure library)
ITIL is a framework that provides best practices for IT service management (ITSM). ITIL consists of five stages, such as service strategy, service design, service transition, service operation, and continual service improvement.
- You need to know the objectives, processes, roles, and outputs of each stage, as well as the benefits and challenges of implementing ITIL in organizations.
ERP (enterprise resource planning)
ERP is a type of software system that integrates and automates the core business processes of an organization, such as finance, accounting, human resources, manufacturing, supply chain, and customer service. ERP helps organizations improve efficiency, accuracy, and visibility of their operations and data.
- You need to know the features, functions, benefits, and risks of ERP systems, as well as the types and examples of ERP systems, such as SAP, Oracle, and Microsoft Dynamics.
Disaster recovery and business continuity
Disaster recovery and business continuity are the processes and plans that help organizations prepare for and recover from unexpected events that disrupt their normal operations, such as natural disasters, cyberattacks, or power outages. Disaster recovery focuses on restoring the IT systems and data that are essential for the organization, while business continuity focuses on maintaining the critical business functions and services that are essential for the customers and stakeholders.
- You need to know the steps, strategies, and techniques for disaster recovery and business continuity, as well as the terms and concepts, such as recovery point objective (RPO), recovery time objective (RTO), backup, restore, and failover.
Network topology
Network topology is the physical or logical arrangement of the devices and connections in a computer network. Network topology affects the performance, reliability, and security of the network.
- You need to know the characteristics, advantages, and disadvantages of different network topologies, such as bus, ring, star, mesh, tree, and hybrid.
Supply chain management
Supply chain management is the process of planning, coordinating, and controlling the flow of materials, information, and money from the suppliers to the customers. Supply chain management helps organizations optimize their operations, reduce costs, and increase customer satisfaction.
- You need to know the components, functions, and goals of supply chain management, as well as the terms and concepts, such as inventory, logistics, procurement, distribution, and quality.
Customer relationship management
Customer relationship management (CRM) is a type of software system that helps organizations manage their interactions and relationships with their current and potential customers. CRM helps organizations improve customer loyalty, retention, and satisfaction.
- You need to know the features, functions, benefits, and challenges of CRM systems, as well as the types and examples of CRM systems, such as Salesforce1, HubSpot2, and Zoho3.
eBusiness models
eBusiness models are the ways that organizations use the internet and digital technologies to conduct their business activities, such as selling products, providing services, or exchanging information. eBusiness models can create new opportunities, markets, and competitive advantages for organizations.
- You need to know the types and examples of eBusiness models, such as B2B, B2C, C2C, and C2B.
Artificial intelligence
Artificial intelligence (AI) is the branch of computer science that deals with creating machines and systems that can perform tasks that normally require human intelligence, such as reasoning, learning, decision making, and natural language processing. AI can enhance the capabilities and efficiency of IT systems and processes, as well as provide new insights and solutions for business problems.
- You need to know the basic concepts and applications of AI, as well as the five main types of AI, such as expert systems, neural networks, fuzzy logic, genetic algorithms, and natural language processing.
Outsourcing
Outsourcing is the practice of contracting out some or all of the IT functions and activities of an organization to a third-party provider, such as a vendor, a consultant, or a cloud service provider. Outsourcing can help organizations reduce costs, improve quality, access specialized skills, and focus on core competencies. However, outsourcing also involves some risks, such as loss of control, security breaches, legal issues, and cultural differences.
- You need to know the advantages and disadvantages of outsourcing, as well as the three different types of outsourcing, such as offshoring, nearshoring, and onshoring.
IT leadership
IT leadership is the ability to influence, motivate, and inspire others to achieve the IT goals and vision of an organization. IT leaders need to have both technical and managerial skills, as well as strategic and ethical perspectives. IT leaders also need to be aware of the global trends and challenges that affect the IT industry and the society, such as digital transformation, cybersecurity, social responsibility, and sustainability.
- You need to know the traits and roles of IT leaders, as well as the best practices and frameworks for leading IT, such as COBIT, ITIL, and PMBOK.
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How to Study for the Information Technology Management C954 WGU Course?
To study effectively for the Information Technology Management WGU C954 course, you need to follow a systematic and comprehensive approach that covers all the aspects of the course material and the OA. Here are some general tips and strategies that you can use to study for the course:
Read the WGU C954 course material thoroughly and take notes.
The course material is the primary source of information and knowledge for the course. You need to read all the chapters and sections carefully and understand the concepts, terms, definitions, examples, and diagrams. You also need to take notes of the key points and details that you think are important or difficult to remember. You can use different methods of note-taking, such as outlining, summarizing, highlighting, or using flashcards. Taking notes will help you retain the information and review it later.
Watch the webinars and videos provided by the course instructor.
The C954 WGU course instructor, Jerry G., provides several webinars and videos that explain and illustrate some of the topics and concepts of the course. These webinars and videos are very helpful and interesting, and they can supplement your reading and note-taking. You can access the webinars and videos from the course chatter or the course announcements. You can also email the instructor for any questions or resources that you need.
Take the quizzes and exercises at the end of each chapter.
Each chapter of the course material has a quiz and an exercise at the end. The quiz tests your knowledge and understanding of the chapter, while the exercise gives you a chance to apply what you learned to a practical scenario. You should take the quiz and the exercise after you finish reading the chapter and reviewing your notes. You should also check your answers and explanations and learn from your mistakes. Taking the quizzes and exercises will help you reinforce your learning and prepare for the OA.
Use the ANKI cards from the course chatter.
ANKI is a software application that helps you create and review flashcards. Flashcards are a great way to memorize and recall information, especially for terms and definitions. One of the students who passed the course shared a link to an ANKI deck that contains flashcards for each chapter and section of the course. You can also download the ANKI deck from here and use it to review the course material. You can also customize the ANKI deck to suit your preferences and needs.
Take the WGU C954 PA and review your results
The PA is a practice test that simulates the WGU C954 OA. You should take the PA before the OA to assess your readiness and identify your strengths and weaknesses. You should take the PA without looking at your notes or the course material, and you should try to finish it within the time limit. After you take the PA, you should review your results and see which questions you got right and wrong. You should also look at the explanations and feedback for each question and understand why you got it right or wrong. You should focus on the areas that you scored low on and study them more.
Repeat the steps above until you feel confident and ready for the OA
You should repeat the steps above as many times as you need until you feel confident and ready for the OA. You should also monitor your progress and improvement by taking the PA again and comparing your results. You should aim to score at least 80% on the PA before you attempt the OA. You should also email the instructor and ask for his or her approval and advice before you schedule the OA.
WGU C954 FAQ
Question 01
You can find the webinars in the announcements section
Question 02
Question 03
Conclusion
The Information Technology Management C954 course is a challenging but rewarding course that will equip you with the knowledge and skills to manage IT in organizations. By following the tips and strategies in this article, and by mastering the key concepts and topics, you will be able to pass the course and the OA with flying colors. Remember, you are not alone in this journey. You can always reach out to the instructor, the course mentors, and the fellow students for help and support. Good luck and happy studying! 😊